Privacy Policy

Last updated: August 26, 2026

ZOLA Nail Studio

Porterville, California, United States

This Privacy Policy explains what information ZOLA Nail Studio ("ZOLA", "we", "us", "our") collects about you, why we collect it, who we share it with, and the choices you have. It applies to zolanailstudio.com, to our booking and membership systems, and to the appointments and services we provide.

Please also read our Terms & Conditions, which govern bookings, memberships and our text message program.

→ 1. Mobile numbers and text message consent → 2. What we collect → 3. How we collect it → 4. How we use it → 5. Who we share it with → 6. We do not sell your information → 7. Health and sensitivity information → 8. How long we keep it → 9. How we protect it → 10. Your choices and rights → 11. California privacy rights → 12. Children → 13. Cookies and local storage → 14. Changes to this policy → 15. How to contact us

1. Mobile numbers and text message consent

Because this is the part people most want a straight answer on, it comes first.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and our messaging provider, is permitted solely in order to deliver the messages you asked for. Text messaging originator opt-in data and consent are not shared with any third parties.

When you give us your mobile number and agree to receive text messages, we use it only to send you the messages described in our text message program terms — appointment confirmations, reminders, schedule changes and follow-ups, plus promotional messages if you separately opted in to those.

Consent to receive promotional text messages is never a condition of booking, buying, or holding a membership. The promotional opt-in is a separate box and is never pre-ticked.

You can stop text messages at any time by replying STOP to any message from us. Reply HELP for help. Message and data rates may apply. Message frequency varies.

To deliver text messages we use a messaging provider acting as our processor. That provider handles your number only in order to transmit our messages, and is not permitted to use it for its own marketing.

2. What we collect

Category	Examples	Why
Identity and contact	Name, email address, mobile number, date of birth	To book you in, confirm appointments, run your account, and reach you if something changes
Booking and service history	Dates, times, services, add-ons, design tier, artist, notes, cancellations, no-shows, check-in and checkout times	To provide the service, keep your history, and run the studio
Payment	Amounts, deposits, tips, payment method type, last four digits, whether a payment succeeded	To take payment and keep accurate records. We never receive or store your full card number
Membership	Tier, start date, renewal date, cancellation date, Member ID, referral and promotional codes used	To run your membership and apply your benefits
Preferences and nail information	Shape and length you like, what to avoid, allergies and sensitivities, nail condition answers, inspiration photos	To perform your service safely and the way you want it
Communications	Messages you send us, your marketing preferences, whether you opted in or out	To answer you and to respect your choices
Technical	IP address, browser and device type, pages viewed, approximate location from IP	To keep the site working and secure, and to understand how it is used

3. How we collect it

You give it to us — when you book, create an account, join a membership, buy a product, fill in a nail questionnaire, message us, or talk to your artist.
It is generated by using our service — appointments you attend, payments you make, benefits you use.
Automatically — basic technical information from your browser when you visit the Site.

We do not buy contact lists, and we do not collect information about you from data brokers.

4. How we use it

To book, confirm, remind you about, and deliver your appointments.
To take payment, apply deposits and tips, and keep the financial records we are required to keep.
To run memberships — billing, renewals, benefits, cancellations.
To give the artists who serve you what they need in order to work on you safely, including allergies and sensitivities.
To answer your questions and provide customer care.
To send you marketing you have opted in to, and to stop sending it when you opt out.
To keep the Site secure and to prevent fraud and abuse of promotional codes.
To understand how the studio and the Site are performing, in aggregate.
To comply with law and to establish or defend legal claims.

We do not use your information for automated decision-making that has a legal or similarly significant effect on you, and we do not build advertising profiles.

We share your information only with the following, and only as far as necessary:

Our team. The artists and staff who serve you see what they need in order to serve you — your contact details, booking history, preferences, and any allergies or sensitivities you have told us about. Owners and managers see the full record.
Payment processor. Stripe, Inc. processes card payments and subscriptions. Your card details go to Stripe, not to us, and are handled under Stripe's privacy policy.
Email provider. To deliver confirmations, reminders, receipts, and email you have opted in to.
Messaging provider. To deliver text messages, where you have consented to receive them.
Hosting and database providers. To run the Site and store your records securely.
Professional advisers. Accountants and legal advisers, bound by confidentiality.
Authorities. Where we are legally required to disclose information, or where it is necessary to protect the safety of a person.
A successor business. If ZOLA is sold or merged, your information may transfer as part of that business. We would tell you.

Everyone we share information with is required to protect it and to use it only for the purpose we gave it to them for. None of them is permitted to use it for their own marketing.

6. We do not sell your information

We do not sell your personal information, and we do not share it with third parties for their own marketing. This includes your mobile number, your email address, and your consent to receive messages.

We have not sold or shared personal information for cross-context behavioural advertising in the preceding twelve months, and we do not intend to.

7. Health and sensitivity information

Some of what you tell us — an allergy to an ingredient, a skin sensitivity, a nail condition, a medication that affects your nails — is health-adjacent. We ask for it for one reason: so that the person working on you does not hurt you.

It is shown to the artists and staff who serve you. It is not shown to other clients.
It is never used for marketing and is never shared for marketing.
You can decline to give it, ask to see it, ask us to correct it, or ask us to delete it at any time. Declining may mean we cannot safely perform certain services.
Any nail-health information the Site produces from your answers is general guidance, not medical advice, diagnosis, or treatment.

8. How long we keep it

Booking and service history: while you are a client and for up to 7 years afterwards, so we have an accurate record of what was done and when.
Payment and tax records: as long as tax and accounting law requires, typically 7 years.
Marketing preferences and opt-outs: indefinitely, so that an opt-out stays honoured.
Text message consent records: for as long as we message you and for a reasonable period afterwards, so we can show that consent was given and honoured.
Technical logs: a short period, typically under 12 months.

When we no longer need information, we delete it or make it anonymous.

9. How we protect it

We use encrypted connections (HTTPS), password-protected staff access, role-based access so that staff see only what their job requires, and reputable providers for payments, email, messaging and hosting. Card details are handled by Stripe and are never stored on our systems.

No system is perfectly secure. If a breach affects your personal information, we will notify you and any regulator as required by law.

10. Your choices and rights

Stop text messages — reply STOP to any message.
Stop marketing email — use the unsubscribe link in any marketing email. Transactional email about your bookings continues, because you need it.
See what we hold — email us and we will send you a copy.
Correct it — from your account, or by emailing us.
Delete it — email us and we will delete what we are not legally required to keep.
Take it with you — ask for your data in a portable format.
Object or restrict — ask us to stop or limit a particular use.

Email zolastudioempire@gmail.com for any of these. We will respond within 45 days. We will never charge you or treat you differently for exercising a privacy right.

11. California privacy rights

If you are a California resident, the California Consumer Privacy Act as amended (CCPA/CPRA) gives you the rights to know, delete, and correct your personal information, to opt out of its sale or sharing, and to limit the use of sensitive personal information. Those rights are listed in section 10 above and apply to you.

As stated in section 6, we do not sell or share personal information, so there is nothing for you to opt out of — but you may still make any of the other requests. You may designate an authorised agent to make a request on your behalf; we will ask for proof of that authorisation.

California's "Shine the Light" law (Civil Code § 1798.83) permits residents to request information about disclosure of personal information to third parties for those parties' direct marketing purposes. We make no such disclosures.

12. Children

The Site is not directed at children under 13, and we do not knowingly collect personal information from them. Booking an appointment or holding an account requires you to be 18 or older. A parent or guardian may book on behalf of a minor and provides that information themselves. Guests under 18 are welcome in the studio with a parent or guardian. If you believe a child has given us information, email us and we will delete it.

13. Cookies and local storage

We use a small number of cookies and browser storage entries to keep you signed in, remember your booking as you move through it, and remember your preferences. We do not use advertising cookies and we do not run third-party ad trackers.

You can clear or block cookies in your browser settings. Blocking them may mean you have to sign in again or re-enter booking details.

14. Changes to this policy

We may update this policy. The "last updated" date at the top shows when it last changed. If a change materially affects how we use your information, we will tell you by email before it takes effect.

15. How to contact us

Questions, requests or complaints about privacy:

ZOLA Nail Studio
Porterville, California, United States
Email: zolastudioempire@gmail.com
Instagram: @zola_officials_
Web: zolanailstudio.com

Terms & Conditions → Text message terms →