Terms & Conditions

1. Agreement to these terms

These Terms & Conditions ("Terms") are a legal agreement between you and ZOLA Nail Studio ("ZOLA", "we", "us", "our"), a nail studio operating in Porterville, California. They govern your use of zolanailstudio.com (the "Site"), your bookings, your purchases, and any membership you hold with us.

By booking an appointment, creating an account, joining a membership, buying a product, or otherwise using the Site, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Site or book with us.

You must be at least 18 years old to book an appointment, hold an account, or purchase a membership on your own behalf. A parent or legal guardian may book on behalf of a minor and is responsible for that booking, including payment and consent to services.

2. Our services

ZOLA provides in-person nail services — including manicures, gel and structured gel applications, extensions, nail art and related treatments — at our studio in Porterville, California. We also sell press-on nail sets and offer paid memberships that bundle services and benefits.

Service descriptions, durations and prices are shown on the Site and may change. The price and appointment length that apply to you are the ones shown at the time you complete your booking. Appointment lengths vary with the service and the design tier you choose; we hold the chair for the length shown to you at booking.

We may decline or discontinue a service where, in the reasonable judgement of the artist, performing it would risk your health or nail integrity, or where the requested work cannot safely be completed in the time booked.

3. Booking, deposits and payment

Deposits

A deposit is required to confirm an appointment, and deposits are non-refundable. The deposit amount is shown before you pay and is applied to the cost of your service. Booking without paying the required deposit does not reserve your time.

Paying the balance

You may pay the remaining balance at the studio at the end of your appointment, or choose to pay in full at the time of booking. Tips are optional and always at your discretion.

Payment processing

Card payments on this Site are processed by Stripe, Inc. We do not receive or store your full card number. Your card details are handled by Stripe under its own terms and privacy policy. You authorise us and Stripe to charge the payment method you provide for the amounts you approve.

Prices and taxes

Prices are in U.S. dollars and are exclusive of any applicable taxes unless stated otherwise. We may correct pricing errors, including after a booking is made, and will contact you before charging any amount different from the one you approved.

4. Cancellation, lateness and no-shows

• Deposits are non-refundable once an appointment is booked, including where you cancel or reschedule.
• Please give as much notice as you can if you need to cancel or move an appointment. Notice lets us offer the time to someone else.
• If you arrive late, we will do what we can, but your appointment may need to be shortened or rescheduled so that the clients after you are not delayed. The full service price may still apply.
• If you do not arrive and do not tell us, the appointment is treated as a no-show and the deposit is forfeited. Repeated no-shows may result in us declining future bookings or requiring payment in full at the time of booking.
• If we cancel or cannot perform your appointment, you may choose a full refund of your deposit or a rescheduled appointment.

5. Memberships and recurring billing

• Minimum term. All memberships run for a minimum of three months from the date you join. You may cancel at any time after that minimum term.
• How to cancel. Cancel from your member account on this Site, or email us at zolastudioempire@gmail.com. Cancellation takes effect at the end of the billing period you have already paid for.
• Refunds. There are no refunds on months or years already billed. Your benefits remain available to you until the end of the period you have paid for.
• Included services. Membership benefits — including any included services, priority booking windows, and other perks — are described on the Memberships page. Included services are made available within each billing period and do not roll over into the next period unless we state otherwise in writing.
• Personal to you. Membership benefits are for the named member and may not be transferred, shared or resold.
• Upgrades and downgrades. You may upgrade at any time subject to availability in the higher tier. Downgrades are not available until after the three-month minimum term.
• Price changes. Where we tell you at checkout that your rate is held for a stated period, we will honour that rate for that period. Outside of such a commitment, we may change membership pricing on at least 30 days' notice by email, and you may cancel before the change takes effect if the minimum term has passed.
• Failed payments. If a renewal payment fails, we may retry it, and benefits may be paused until payment succeeds. If payment cannot be collected we may cancel the membership.

6. Promotional codes and referrals

• Promotional and referral codes have no cash value, cannot be exchanged for cash, and cannot be combined unless we say so.
• Each code has its own conditions — what it applies to, how many times it may be used, and whether it applies once or to each renewal. Those conditions are applied at checkout.
• We may withdraw, suspend or refuse a code that has been shared publicly against its terms, used fraudulently, or applied in a way it was not intended for.

7. Press-ons and products

• Press-on sets are made to order in the size and design you select. Because they are custom, press-on orders are not returnable once production has begun.
• If a set arrives damaged or is not what you ordered, contact us within 7 days of receiving it and we will repair, remake or refund it at our discretion.
• Handmade sets vary slightly from photographs. Colour reproduction on screens is not exact.
• Press-ons are not a medical device. Do not apply them to damaged, infected or broken skin or nails.

8. Text message (SMS) program terms

These terms govern the ZOLA Nail Studio text message program. They apply in addition to the rest of these Terms and to our Privacy Policy.

Program description

ZOLA Nail Studio sends text messages relating to your appointments and, if you separately opt in, occasional messages about openings, new press-on drops and offers. Message content includes appointment confirmations, reminders, schedule changes, follow-ups, and — for those who opt in — promotional messages.

How you opt in

You opt in to appointment-related text messages by providing your mobile number and agreeing to receive messages when you book an appointment, create an account, or join a membership on this Site. You opt in to promotional text messages separately, by ticking the optional marketing box, which is never pre-ticked.

Message frequency

Message frequency varies. Appointment-related messages are sent as needed for the appointments you book — typically a confirmation and up to two reminders per appointment. Promotional messages, if you opted in, are sent no more than approximately 4 times per month.

Cost

Message and data rates may apply. ZOLA does not charge you for text messages, but your mobile carrier may charge for messages sent or received, according to your plan.

How to stop messages

You can cancel the text message service at any time by replying STOP to any message from us. After you send STOP, we will send one final message confirming that you have been unsubscribed, and you will receive no further text messages from us. If you want to rejoin, sign up again as you did the first time and we will resume sending messages.

How to get help

Reply HELP to any message from us for help, or contact us at zolastudioempire@gmail.com or by DM to @zola_officials_ on Instagram.

Carriers and delivery

Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and is not guaranteed. Supported carriers may change without notice.

Your obligations

You confirm that the mobile number you give us is yours, that you are authorised to receive messages at it, and that you will tell us promptly if it changes or is reassigned. You agree to notify us if you no longer wish to be contacted at that number.

9. Email communications

When you book, create an account, or join a membership, we send you email relating to that booking, account or membership — confirmations, reminders, receipts and service updates. These are transactional and necessary to provide what you asked for.

Marketing email is separate and optional. Every marketing email has an unsubscribe link, and unsubscribing from marketing does not stop the transactional email you need.

10. Your account

• You are responsible for keeping your Member ID, password and any access codes confidential, and for everything done through your account.
• Tell us promptly if you believe your account has been used without your permission.
• You agree that the information you give us is accurate and that you will keep it up to date.
• We may suspend or close an account that is used fraudulently, that abuses promotional codes or membership benefits, or that is used in a way that harms our staff or other clients.

11. Health, safety and conduct

• Tell your artist about allergies, sensitivities, skin or nail conditions, infections, injuries, medications or pregnancy that could affect your service. If you tell us through the Site, that information is shared with the artists who work on you so they can keep you safe.
• We may refuse or stop a service where there is a visible infection, open wound, or condition that should be seen by a medical professional first. This is for your protection.
• Nail services are cosmetic. Nothing we provide is medical advice, diagnosis or treatment. Any nail-health guidance the Site produces is general information based on what you told us, not a medical opinion.
• We ask that our studio stay a calm and respectful space. We may end an appointment and decline future bookings where a client is abusive to our staff or other clients.

12. Photographs and intellectual property

• We may photograph completed nail work. Where a photograph identifies you — your face, a tattoo, or anything else recognisable — we will ask your permission before publishing it, and you can decline or withdraw permission at any time by emailing us.
• You may send us inspiration photographs to guide a design. By sending them, you confirm you have the right to share them with us for that purpose. We use them only to plan and perform your service.
• The ZOLA name, logo, wordmark, site design, written content and original nail designs are our property or used under licence, and may not be copied or used commercially without our written permission.

13. Disclaimers and limitation of liability

We provide our services with reasonable care and skill. Beyond that, and to the fullest extent permitted by law, the Site and its content are provided "as is" without warranties of any kind.

To the fullest extent permitted by law, ZOLA's total liability to you arising out of or relating to these Terms, the Site, or any service or product we provide is limited to the amount you paid us for the service or product giving rise to the claim. We are not liable for indirect, incidental, special or consequential losses.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded — including liability for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Changes to these terms

We may update these Terms. The "last updated" date at the top of this page shows when. Material changes affecting an active membership will be notified to you by email at least 30 days before they take effect. Continuing to use the Site or your membership after a change takes effect means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or our services will be brought in the state or federal courts located in Tulare County, California, and you and ZOLA consent to the jurisdiction of those courts.

If any provision of these Terms is found unenforceable, the rest remain in full effect.

16. How to contact us

ZOLA Nail Studio
Porterville, California, United States
Email: zolastudioempire@gmail.com
Instagram: @zola_officials_
Web: zolanailstudio.com

See also our Privacy Policy.